Can't make the night you booked? Move your seat to another date in the same city — a different week, a different series, whatever suits. It's free, there's nothing to pay either way, and it takes about a minute.
How it works
1. You ask. Tell us the address you booked with, the night you're on, and the one you'd rather go to.
2. We email you a confirmation link. It goes to the address on the order, and nothing changes until you open it. That's what stops anyone else moving your ticket — they'd need your inbox, not just your email address.
3. You confirm. A new ticket for the new night is emailed to you straight away, and your old QR code stops working — so there's only ever one live ticket for your seat.
Worth knowing
You keep your ticket type where we can manage it. If the night you pick still has room in the type you bought, you keep it. If that type has sold out, we put you in one that hasn't — at no extra charge, even if it normally costs more.
Same city. You can move to any other night we run in the city you booked in — a different week, a different series. Moving to another city isn't something you can do here; email support@thesumof5.com if you've relocated.
Nobody pays a difference. We don't charge you if the new night is dearer and we don't refund you if it's cheaper. It's the same seat on a different date.
It's the whole order. If you bought a two-for-one, both seats move together. To split one, email support@thesumof5.com.
Only before the night you booked. Once an event has taken place its ticket can't be moved here. If you missed one, email support@thesumof5.com and a human will look at it.
If the night you want is full, we'll tell you rather than squeezing you in — pick another date and try again.
Bought your ticket on Eventbrite? The QR we send is the one scanned at the door, so this still works — but your Eventbrite order will still show the old date.
