Request a refund
Enter your order number or the name on the order. We'll find it, tell you where it stands against our refund policy, and — if it qualifies — put the money back on the card you paid with.
Your order number is on your ticket and in your confirmation email.
When a refund applies
- The event was postponed. Your ticket carries over to the new date automatically — but if that date doesn't work for you, you get a full refund.
- The event is more than 7 days away. Up to a week out we can still resell the seat, so you can cancel for a full refund, no reason needed.
- The event was cancelled. You're refunded automatically — you don't need to ask.
- Inside 7 days, the reservation is already with the venue and sales are final. Your ticket is still transferable, though — hand it to someone else in a couple of clicks, right up to the day of the event.
Bought your ticket on Eventbrite?
Eventbrite holds that payment, so it's the only place it can be refunded. Open your Eventbrite order confirmation and use “Request a refund” there — the same policy above applies, and we approve the ones that qualify.
Go to your Eventbrite orders →Our Eventbrite organisers
Can't find the order? We list under two organiser profiles — open the one your event was on and use “Contact organiser”.
- SUM OF FIVE — Canadian events
- SUM OF FIVE USA — US events
The full terms are on our Terms & Conditions page.