Help
Everything to do with a ticket you've already bought — and how to reach a human if none of it fits.
What do you need?
Move my ticket
Can't make the night you booked? Move your seat to another date in your city — a different week, a different series. Free, and nothing to pay either way.
Move my ticket →Resend my ticket
Lost the confirmation email, or it never arrived? We'll send your QR code again to the address on your order. Works whether you booked on Eventbrite or here.
Resend my ticket →Stop the emails
Unsubscribe from the weekly event emails. You'll still get the ticket and confirmation for anything you book — those aren't marketing.
Unsubscribe →Request a refund
Booked on our own site? Look up your order and refund it yourself on the spot. Bought on Eventbrite? The refund page has the links you need — that is the one thing that has to happen over there.
Request a refund →Transfer my ticket
Someone else should have your seat? Hand it over. Free, works inside the 7 days when refunds have closed, and works for Eventbrite orders too.
Transfer my ticket →Common questions
- My ticket email never arrived.
- Check your spam folder first — ticket emails come from orders@thesumof5.com. If it isn't there, have it resent.
- The QR code doesn't show in my email.
- Some mail apps block images until you allow them — tap “display images” and it will appear. Your ticket is also attached to that email as a PDF and a PNG, and either one works at the door.
- Can I send someone in my place?
- Yes, and you can do it yourself — transfer your ticket. Tickets move at any time, including inside the 7-day window when refunds have closed. We email you a link to confirm, then the new holder gets their own QR code and yours stops working.
- My event was postponed.
- Your ticket moves to the new date automatically — you don't need to do anything. If the new date doesn't work, a full refund is available regardless of how close the event is.
- What is the chat room?
- Every event has one. Tap the QR code in your ticket email to sign in and meet the room before you get there — who's coming, what they do, and what they're looking for.
Still stuck?
Email support@thesumof5.com and a person will get back to you. Our Terms and Privacy policy have the full detail.